I did not receive the password reset email
Schools and schoolboards sometimes enforce security policies that may limit incoming emails sent by Netmath or other third parties. This situation may interfere with our password reset system, among other email-dependent operations.
If you can’t reset your password in this way, chances are that you will not receive our support team’s replies if you ask for help via email.
Solutions to consider
For a student account
Check your spam
If one or more emails from Netmath end up in the junk mail section, you can authorize them to land in your inbox.
Check with your school’s IT manager
Netmath’s domains can be authorized for email exchanges within the system’s security setting.
The list of domains to authorize :
How to reset your password ?
If you forget your password, use the FORGET YOUR PASSWORD? option at the login screen (or any other part of the application that offers the option). For the students, the e-mail is not mandatory to create an account. Therefore, it might be impossible ...
Why add an email address to a student account?
If there is no email address associated with an account, it's impossible to use the password recovery feature. Beware that many School boards don't allow student to receive emails from outside their boards so this procedure wouldn't apply to them. ...
How do I change the password of a student activated in my class ?
A teacher can change the password of any student activated in their group. Please note that 1st and 2nd grade students do not use a password to sign in. This procedure applies only to students from the 3rd grade, and up. Using this procedure will ...
How do I change the password associated with my parent account?
Note that this procedure applies to the parent profile linked to the Netmath family subscription. In the Child account, children cannot change their passwords but they can still have fun (see below). Go to the MY ACCOUNT section by clicking on your ...
I received an activation email. What should I do?
If you have received an email containing activation information, it means we have received everything we need to create your account! Simply click on the BLUE BUTTON (Activate my account), and complete your activation. Once this step is completed, ...