How do I cancel my family subscription?
When you finalize the purchase of your Netmath subscription, you will be able to access your profile and start using the activities offered to you.
If for any reason you wish to end your subscription, you can cancel your service at any time by selecting the GO TO MY PLAN button under the MANAGE MY FAMILY tab. Once the process of cancelling your service is complete, your subscription service will continue until the end of the current payment period and will not be renewed.
However, if the content offered on Netmath does not meet your needs, we have a satisfaction guarantee policy for the first 30 days of your first subscription (not applicable to a renewal or second subscription). All you need to do is contact our support service by email ( firstname.lastname@example.org ) or by phone ( 1-888-528-8066 ) to request a refund.
Following your request, we will credit the total amount of the payment received during the first 30 days. Refunds are generally processed within 3 to 5 business days depending on your financial institution. The refund is always applied to the original payment method.
A refund transaction receipt will be sent to the email associated with the parent account.
How do I add a child to my family account?
A Family account allows you to have one parent account and up to four child accounts. You can add a child at any time during your subscription by logging in to the parent account ( See the procedure here ) . On the profile screen, click on the + to ...
Do I need a family account to track my child's progress at school?
We consider Netmath to be a valuable resource for teachers in their teaching of mathematics, but it is even more so for students learning mathematics. We encourage schools to adopt our resource and provide access to students, even if their teachers ...
How do I log in to my family account (child)?
To obtain the login procedure for a parent's access, please click on the following link. The family account uses a centralized login method for all users present on the account. The parent will use the same login credentials (full name or email and ...
How do I log in to my family account (parent)?
To obtain the login procedure for a child's access, please click on the following link. The family account uses a centralized login method for all users present on the account. The parent will use the same login credentials (full name or email and ...
What is the difference between a school account and a family account?
A family account gives you access to the same Netmath content provided in a school account. We currently offer content for the Grade 1 to Grade 10 curriculums of most provinces in Canada. Besides a centralized login under the parent account for the ...